EcoJoule Energy Pty Ltd
Effective Date: 1 May 2025 | Last Reviewed: 1 May 2025
1. Introduction
EcoJoule Energy Pty Ltd (“EcoJoule”, “we”, “our”, or “us”) is committed to handling personal information responsibly and in accordance with applicable privacy legislation, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy describes how we collect, hold, use, and disclose personal information through our website (www.ecojoule.com.au) and in the course of our business operations. It applies to all individuals who interact with EcoJoule, including website visitors, customers, distributors, industry partners, and other stakeholders.
By using our website or engaging with us, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal and business information:
2.1 Contact and Identity Information
- Full name and job title
- Business name and organisation
- Email address
- Telephone number and postal address
2.2 Website Usage Information
- IP address and browser type
- Pages visited, time on site, and referral source
- Device and operating system information
2.3 Correspondence and Enquiry Information
- Content of enquiries submitted via contact forms or email
- Records of communications, including responses and follow-ups
3. How We Collect Information
We collect personal information through the following means:
- Direct submission via contact forms, event registrations, or subscription sign-ups on our website
- Email correspondence initiated by you or your organisation
- Business card exchange or verbal communication at industry events and meetings
- Publicly available professional directories, LinkedIn, or equivalent professional platforms
- Referrals from existing customers, distributors, or partners
4. Purpose of Collection and Use
EcoJoule collects and uses personal information for the following purposes:
- Responding to enquiries, tender submissions, and technical requests
- Providing technical and commercial information regarding EcoJoule products and services, including the EcoVAR Low Voltage STATCOM and Battery Energy Storage Systems
- Distributing educational content, technical documentation, and product updates by email to engineers, utilities, distributors, and industry stakeholders
- Managing business relationships with distributors, customers, and partners
- Scheduling meetings, site visits, or technical presentations
- Complying with legal obligations or contractual requirements
Email correspondence and distribution lists maintained by EcoJoule are used for professional and commercial communication purposes. All email contact is conducted on the basis that communications are of a business nature. EcoJoule does not treat email addresses collected in a professional context as personal correspondence, and information exchanged via email is handled accordingly.
5. Educational and Product Communications
EcoJoule regularly communicates with engineers, utility operators, distributors, and industry stakeholders to provide education on distribution network technology, including D-STATCOM applications, power quality management, and energy transition infrastructure.
Recipients of EcoJoule communications may include:
- Registered contacts who have requested product or technical information
- Attendees of EcoJoule presentations, webinars, or industry events
- Individuals who have provided contact details in a professional capacity
All such communications are consistent with professional business correspondence. Recipients may opt out of non-essential communications at any time by contacting us at the details provided in Section 10 of this Policy.
6. Disclosure of Information
EcoJoule does not sell, rent, or trade personal information to third parties.
We may disclose personal information to:
- Authorised distributors and representatives in jurisdictions where EcoJoule operates, where disclosure is necessary to fulfil a commercial or technical purpose you have initiated
- Third-party service providers engaged to operate our website, manage email systems, or support our business operations, subject to confidentiality obligations
- Regulatory or legal authorities where required by law
Where personal information is disclosed to parties outside Australia, EcoJoule takes reasonable steps to ensure recipients handle the information consistently with the Australian Privacy Principles.
7. Data Storage and Security
Personal information held by EcoJoule is stored in secure digital systems. We implement appropriate technical and organisational measures to protect information against unauthorised access, loss, misuse, or disclosure.
We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or contractual obligation. Information that is no longer required is securely deleted or de-identified.
8. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect non-personally identifiable usage data. This information is used to improve website performance and understand how visitors engage with our content.
You may configure your browser to refuse cookies; however, this may affect the functionality of certain website features.
9. Access and Correction
You have the right to request access to personal information EcoJoule holds about you, and to request correction of any information that is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details in Section 10. We will respond within a reasonable timeframe, and no later than 30 days from receipt of a valid request. In some circumstances, we may be unable to provide access, and we will advise you of the reason if that is the case.
10. Contact Us
For all privacy-related enquiries, access requests, or complaints, please contact:
Privacy Officer
EcoJoule Energy Pty Ltd
Email: admin@ecojoule.com
Website: https://ecojoule.com
If you are not satisfied with how we have handled your enquiry or complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Updates to This Policy
EcoJoule may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or technology. The revised policy will be published on our website with an updated effective date. Continued use of our website or engagement with EcoJoule following publication of an updated policy constitutes acceptance of the revised terms.
EcoJoule Energy Pty Ltd | ABN: 54 624 566 730 | Effective 1 May 2025